Support

Email us

Write to support@offthecouch.xyz. Tip: in the app, Help → Contact support fills in your player ID (OTC-XXXXXX) for you, so we can find you fast.

Quick fixes

Jumps not detected? Hold the phone in landscape, firmly in both hands, and re-run calibration in Settings. Or switch to Tap mode.
Lost progress after reinstalling? Progress is tied to the device’s anonymous ID. Contact us with your old player ID if you still have it.
Purchase missing? Use “Restore purchases” in the shop, then email us the order number.
Challenge link didn’t open? Update the app, then tap the link again.
Delete my data: Settings → “Delete all my data”.

Stay safe

Play in a clear space, away from furniture, stairs, ceiling fans, pets and people. Stop if you feel pain, dizziness or shortness of breath.